Privacy Policy
Last updated: September 28, 2026
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New Circle Mechanical ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have.
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1. Information We Collect
Information you give us:
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Name, phone number, email address, and service address
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Details about your HVAC, plumbing, electrical, appliance, or refrigeration needs
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Information you share when you request a quote, book service, fill out a form, call, text, or email us
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Billing details needed to complete a service (payments are handled by secure third-party processors, and we do not store full card numbers)
Information collected automatically:
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IP address, browser type, device type, and pages visited
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Date and time of your visit and how you found our site
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Cookies and similar tools that help our website work and show us how it is used
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2. How We Use Your Information
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Respond to questions and service requests
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Schedule, perform, and follow up on repairs, maintenance, and installations
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Send appointment reminders, estimates, and invoices
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Improve our website and services
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Send occasional offers or seasonal maintenance reminders (only if you opt in)
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Meet legal, safety, and warranty requirements
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3. Text Messages
If you give us your mobile number, we may text you about appointments, service updates, or offers you agreed to receive. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. We do not sell or share your mobile number or SMS consent with third parties for their marketing.
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4. How We Share Information
We do not sell your personal information. We only share it with:
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Service providers who help run our business, such as website hosting (Wix), scheduling, payment processing, email, and analytics
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Equipment manufacturers or distributors when needed for warranty claims or parts
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Authorities when required by law or to protect our rights and safety
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A buyer or successor if our business is sold or merged
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5. Cookies and Analytics
Our website uses cookies and analytics tools to understand site traffic. You can manage your choices through our cookie banner or turn off cookies in your browser settings, though some parts of the site may not work as well.
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6. Data Security
We use reasonable safeguards to protect your information. No method of online storage or transmission is 100% secure, but we work hard to keep your data safe.
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7. Data Retention
We keep your information only as long as needed to provide service, keep accurate service and warranty records, and meet legal or tax requirements.
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8. Your Choices
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Ask to see, update, or delete the personal information we hold about you
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Unsubscribe from emails using the link in any message
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Opt out of texts by replying STOP
To make a request, contact us using the details below.
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9. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect their information.
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10. Third-Party Links
Our site may link to other websites, such as review sites or manufacturer pages. We are not responsible for their privacy practices.
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11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date.
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12. Contact Us
New Circle Mechanical
206 Old Harrods Creek Rd
Louisville, KY 40223
Phone: (502) 243-1777
Email: newcircleservices@gmail.com